DRAFT — not legal advice — pending attorney review

Sapiura Guarantee Terms

Version 0.1 · Effective {EFFECTIVE_DATE} · Guarantor: Sapiura Systems LLC

These are the full terms of the four guarantees on sapiura.com. They are part of our Terms of Service, and capitalized words have the meanings given there (for example, "Business Day", "Intake Form", "Domain Access", "Cleared Payment", "Launch" and "Approver"). We publish these terms so you can read them before you buy. [LAWYER: 16 CFR 239.2–239.3, the FTC Guides on advertising guarantees: disclosure of material conditions, and "money back" meaning a full refund.]

Who gives these guarantees: Sapiura Systems LLC, {MAILING_ADDRESS}, info@sapiura.com. How to claim: email info@sapiura.com from your Approver's email address. Guarantee 1 is credited automatically; you don't need to ask. How refunds are paid: to your original payment method within 10 Business Days after we confirm the refund. We don't deduct payment-processing fees.

Guarantee 1 · Live in 7 days

The promise. Your Site will be Live within 7 calendar days, or we refund $100 for every Business Day we're late, up to $500.

When the 7 days start. On the day the last of these is in:

1. your complete Intake Form;
2. Domain Access;
3. Cleared Payment for the Site. A bank (ACH) payment can take a few Business Days to clear.

What "Live" means. The Site is publicly available on your domain, and its quote form sends requests to the CRM or inbox you named.

When the clock pauses.

• Waiting on you. If we've asked you for an answer, an approval, access or a material and we don't get it within 1 Business Day, the clock pauses from the end of that Business Day until we receive it.
• A redesign. If you ask for a redesign under Guarantee 2, the deadline moves out by up to 5 Business Days.
• New requests. If you ask for something beyond what's included (Terms §3.2), the clock pauses until we agree on it in writing.

What's not covered (excluded items).

• Other companies. Work that depends on other companies, for example:

  • your CRM or quoting vendor enabling a feature or connection;
  • carrier logo permissions;
  • Google, Bing, Apple or Yelp verifying or publishing a listing;
  • a registrar, hosting company or IT provider we can't access through no fault of ours.

  If one of these is the only thing missing, the Site counts as Live once it's on your domain and its quote form sends to your inbox.

• Events beyond reasonable control. Events beyond our reasonable control, as described in Terms §17.3. [LAWYER: decide whether to keep this exclusion for a speed guarantee; consider narrowing it to widespread third-party outages.]

How the refund is counted. For each Business Day after the 7-day deadline (as extended above) until the Site is Live, we refund $100, up to $500 in total for your Site. We credit it automatically within 10 Business Days after Launch.

Limits. One Guarantee 1 refund per Site. If you get a full refund under Guarantee 3, Guarantee 1 doesn't also apply. Guarantee 1 is your sole remedy for delay. [LAWYER]

Guarantee 2 · Love the design, or we redo it

The promise. If you don't love the first design, we'll redesign it once, free.

Conditions.

• What "the first design" is. The two homepage design directions we send you (usually on day 2).
• Deadline. Ask for the redesign within 5 Business Days after we send them, by email from your Approver. If you don't answer at all, the clock-pause rule in Guarantee 1 applies.
• What we deliver. We start over with new design directions for your homepage, using your feedback, and deliver them within 5 Business Days. After you choose, we apply that design to the whole Site.
• One redesign per Site. Ordinary feedback (for example, "use B's colors with A's layout") is part of the normal process and doesn't use up the redesign.
• Timeline. A redesign adds up to 5 Business Days to your launch (see Guarantee 1).

Guarantee 3 · Approve it, or get your money back

The promise. If you still don't approve the design after the redesign, we refund everything you paid and don't launch the Site.

Conditions.

• When to ask. Ask before Launch, by email from your Approver, within {X} Business Days after we send the redesign. [LAWYER/PA: set X, e.g., 10.]
• "Everything you paid." This means the Site fee, the AI Assistant's first-year charge (if you bought it), and sales tax.
• After the refund:
  • we don't launch the Site;
  • you don't receive rights to the unapproved design (Terms §9.2 applies only to a Site that is paid for and kept);
  • we delete your drafts and Client Materials within 30 days, unless you ask us to return them first;
  • your own accounts (domain, listings) stay yours, and we remove our access.
• If you stop responding. If we don't hear from you for 30 days after we send the redesign, we'll email you a reminder. If we still don't hear from you within 14 more days, we'll treat the project as closed, and your refund offer stays open for another 14 days. [LAWYER: confirm this "silence" rule is fair and clearly disclosed.]
• Once. This guarantee applies once per agency.

Guarantee 4 · The Deed-in-Your-Name Guarantee

The promise. Walk away with everything. Anytime. Your Site's code, design, content, domain, listings and hosting are in your agency's accounts from day one, and you can remove our access at any time, with no fee.

Full conditions are in the Deed-in-Your-Name terms (/deed).

What we don't guarantee

We don't guarantee what ChatGPT, Google or any other AI or search service will say, a "#1" position, or any number of visits, leads, quotes or clients. No one honest can. We guarantee the work described above, and we measure it with your Shortlist Score on Launch day and at day 90.

General

• Guarantee terms in effect. These guarantees apply to orders placed while this version is in effect. We'll honor the guarantee terms that were in effect when you ordered.
• Your other rights. These guarantees are in addition to any rights you have under law. [LAWYER: confirm, given the liability cap in Terms §13.]
• Questions: info@sapiura.com.